About purchase and Terms and Conditions

Information about the goods, including the indication of the approximate price of the individual goods and their main features, is given for the individual goods in the panelshop.cz online store catalog. We sell goods such as polyurethane sandwich panels, insulating panels, self-tapping screws, sheet metal and other accessories. The prices of the goods are given as a guide without value added tax in euros (€). The final real price is indicated in the prepared price offer, which is created on the basis of a non-binding order from the website, or a request via an email address. The price for transportation and delivery times are also included.

All presentation of goods placed in the catalog of the online store is of an informative nature and the seller is not obliged to conclude a purchase contract regarding these goods.

The costs incurred by the buyer when using means of communication at a distance in connection with the conclusion of the purchase contract (costs of Internet connection, costs of telephone calls) are paid by the buyer himself. These costs do not differ from the base rate.

Order and conclusion of purchase contract

Goods can be selected by viewing the catalog on our website www.PanelShop.cz

The buyer orders the goods in the following way:

The buyer selects the desired goods and places a non-binding order via an online form or sends a request to the email address (obchod@panelshop.sk). After entering a non-binding order/request, a price offer is created for the buyer according togiven specifications, including transport and delivery time. If he agrees with the price offer, he then sends the signed order to an email (obchod@panelshop.sk). The contract is concluded upon acceptance of the proposal. The seller confirms receipt of the order and sends an advance invoice, which he then pays and receives confirmation of payment. If the buyer does not pay the advance invoice, the seller can withdraw from the contract. It will inform the buyer about this fact.

By agreeing to the price offer, creating a signed order and confirming the order for goods that can be sent cash on delivery (e.g. self-tapping screws), it is possible to issue a proper invoice and send the goods by transport service, without creating and paying an advance invoice.

When placing an order, the buyer provides all the necessary information for a consumer (natural person without ID) or entrepreneur. Data such as first and last name, company name, address, delivery address, phone, email, ID number, VAT number, VAT number.

The purchase contract is concluded by the seller’s binding acceptance of the buyer’s proposal for the conclusion of the purchase contract in the form of an order filled out, signed and sent by the buyer to an e-mail address. The notification of acceptance of the non-binding order, which the buyer receives at his e-mail address immediately after sending his non-binding order, is not considered binding acceptance of the order. This notification is for informational purposes only to inform the buyer of the acceptance of the order in our ordering system.

The buyer has the right to cancel the order by e-mail, in person or by phone until the order is confirmed by the seller.

The seller has the right to cancel the order if, due to the sell-out or unavailability of the goods, even after making all the efforts that can be fairly required of him, he is unable to deliver the goods to the customer within the period set by these terms and conditions, or at the price indicated in the electronic store, if cannot agree otherwise with the customer. In such a case, the buyer has the right to withdraw from the purchase contract.

Withdrawal from the purchase contract

The consumer is not entitled to withdraw from the purchase contract within a period of 14 calendar days from taking over the goods according to these general terms and conditions without giving a reason in accordance with § 7 paragraph 1 letter 1 of Act No. 102/2014 Coll. on consumer protection in the sale of goods based on a contract concluded at a distance, as amended, because the goods were made according to the special requirements of the consumer, goods made to measure or goods intended specifically for one consumer. (these are mainly sandwich panels, insulating panels and sheeting elements)

form for withdrawal from the contract ( click)

Legal relations between the seller and the consumer not expressly regulated by these GTC are governed by the relevant provisions of Act. No. 40/1964 Coll., Civil Code, as well as related regulations.

The seller is entitled to withdraw from the contract due to the stock being sold out, the unavailability of the goods, or if the manufacturer, importer or supplier of the goods agreed in the contract stopped production or made such serious changes that made it impossible to fulfill the seller’s obligations arising from the contract or for reasons of force majeure, or if even when making all the efforts that can be fairly required of him, he is not able to deliver the goods to the buyer within the period set by these general terms and conditions or at the price that is stated in the online store. The seller is obliged to inform the buyer about this fact immediately and to return to him the already paid deposit for the goods agreed in the contract within 14 days from the notification of withdrawal from the contract by transfer to the account specified by the buyer.

Warranty period and complaints

The warranty period for new goods is 24 months in accordance with § 620 of the Civil Code. The warranty period begins on the day the buyer receives the goods.

When concluding the purchase contract, the end customer acted as part of his business activity, he is not considered a consumer and in terms of the concluded purchase contract, he has the right to complain about the goods only within the shortened 12-month warranty period. The warranty period begins on the day the buyer receives the goods.

Seller responsible for defects in goods or services – The seller is responsible for defects in goods or services within the warranty period that applies to the goods or services.

The customer can file a claim or complaint at the address Matúškova 2819/9A, 026 01 Dolný Kubín. (tel. +421 910 107 878, email: obchod@panelshop.cz)

Here you can download and print the complaint protocol (click) »

Terms of payment and delivery of goods

Payment is made by advance payments to the company account 50% in advance and 50% in advancedays of sandwich, insulating panels or accessories. Delivery time is 1-5 weeks. Cash on delivery is available for certain types of goods.

Bank: Slovak Savings Bank
Account number (IBAN): SK53 0900 0000 0003 2426 4520
BIC SWIFT code: GIBASKBX

When the shipment is delivered by the carrier, the customer is obliged to check the shipment – its possible damage. Upon delivery, the buyer must write a complaint protocol . When the shipment is delivered by the carrier, the customer is obliged to check the shipment – its possible damage. Upon delivery, the buyer must write on the spot about the damaged/damaged packaging of the shipment. In the event that the shipment is damaged and after checking the contents of the shipment it is found that the contents of the shipment do not correspond to the contents of the invoice/order, or its contents are damaged, the customer is obliged to enter this fact in the presence of the carrier in the damage record. In the event of failure to complete the damage registration, additional claims will not be accepted. The customer is obliged to keep the packaging material of the shipment until the end of the investigation into the causes of the damage. Upon detection of a harmful event, the customer informs the seller at contact details. (tel. +421 944 357 822, email: obchod@panelshop.sk). A technician will arrive on site. After assessing the complaint, the seller will provide a written professional opinion of the technician. If the claim is accepted, the seller will compensate his client.

The customer is obliged to unpack the goods immediately after delivery of the shipment and check whether there is any mechanical damage and whether the contents of the package correspond to the invoiced goods. In the event that the contents of the shipment do not correspond to the invoiced goods or the goods are mechanically damaged, the customer must notify the seller of this fact immediately. The customer is obliged to keep the packaging material of the shipment until the end of the investigation into the causes of the damage. Upon detection of a harmful event, the customer informs the seller using the contact details. (tel. +421 944 357 822, email: obchod@panelshop.sk). A technician will arrive on site. After assessing the complaint, the seller will provide a written professional opinion of the technician. If the claim is accepted, the seller will compensate his client.

In the event that the goods upon acceptance by the buyer are not in accordance with the purchase contract (hereinafter referred to as “contradiction with the purchase contract”), the buyer has the right to have the seller restore the item to a condition corresponding to the purchase contract free of charge and without undue delay, in accordance with the requirements the buyer either by replacing the item or by repairing it. If such a procedure is not possible, the buyer can demand a reasonable discount on the price of the item or withdraw from the contract. This does not apply if the buyer knew about the discrepancy with the purchase contract before taking over the item or caused the discrepancy with the purchase contract himself. A contradiction with the purchase contract that manifests itself within six months from the day of taking over the thing is considered a contradiction already existing at the time of its taking over, unless this contradicts the nature of the thing or unless the contrary is proven.

Buyers will receive an invoice for each shipment by e-mail or directly with the goods. Where a warranty card is required, it will be provided in the package.

The customer is informed about the shipment of the goods one working day before its delivery. The customer is obliged to ensure a problem-free takeover of the goods, in particular by being available on the phone number designated for delivery or present at the delivery address on the days of the scheduled delivery. If this obligation cannot be fulfilled, he is obliged to inform the supplier, agree with him on an alternative delivery date or designate a substitute person who will fulfill the obligation to accept the goods for the original recipient of the shipment. The seller may charge reasonable costs associated with changes to the planned delivery caused by the customer.

Both the consumer and the entrepreneur will be informed again before sending the shipment about the main characteristics of the goods, the price, transport costs, the duration of the contract and the date of delivery of the goods to the desired address.

The buyer acquires ownership of the goods only upon receipt and full payment of the entire purchase price for the goods.